Today: Going Undercover At Hotels
In possibly the most boring undercover assignment ever, Today sent three correspondents to pretend to be a hotel housekeeper, a front desk clerk and a tour booking agent to see what’s going on behind the scenes in hotels. Klara Glowczewska, Editor in Chief at Conde Nast Traveler, said they went undercover to see what really goes on at hotels. She went undercover as a housekeeper. She said they work really hard and that it’s a very tough job.
“The key thing is the bed. You’ve got to get the bed right. It’s the hardest thing they do and it’s the thing that most affects the look of the room,” Glowczewska said.
The housekeepers really look at your habits in order to personalize their care. They notice what side of the bed you stay on and what your bathroom habits are. That way, they can make your room exactly the way you want it. She said that a lot of people forget about tipping, since it’s not face to face interaction. Glowczewska said that it’s very important to tip them, because they keep the hotel clean and make sure your experience is pleasurable.
Front Desk Clerk Behind the Scenes
Lisa Gill, contributing editor at Conde Nast Traveler, said that working at the front desk of a hotel is a lot more complicated than she thought. They serve as the central nervous system of the hotel. She described the job as “playing Tetris” with rooms and guests. She said it was interesting to see how much power they have as to what room to assign the person. Lisa Gill said that preference for upgrades goes to guests who spend more and are polite.
Going Undercover As a Tour Booker
Wendy Perrin, consumer news director for Conde Nast Traveler, worked as the excursions director on a cruise ship. Her job was to sell shore tours. She advised doing the research on the ports and stops of your cruise. She said that the people you talk to at the excursions desk aren’t going to give you answers, because they’re there to sell tours. She said that when people asked her about the best beaches in Jamaica or snorkeling in Grand Cayman, she had to point them toward the tours.